Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments. Published by: IBM

In this e-book, SearchDataManagement.com editor, Mark Brunelli, discusses the ins-and-outs of developing a solid MDM plan for ensuring accurate and consistent data across all your company's systems. Read on to learn best practices, tips and advice from experts on how to structure and manage a MDM program Published by: DataFlux Corporation

Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers. Published by: IBM

This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system. Published by: Esker Inc.

In this resource, find 31 tips for inbound content marketing to the SAP community. This fresh approach to marketing engages prospects on social channels while also attracting search traffic via compelling content. Read more inside to learn how to target the SAP ecosystem and become a relevant vendor in the market. Published by: JonERP

Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain. Published by: IBM

Business intelligence (BI) tools can now provide deeper analytical capability, easier use, and faster speed than ever. But exploiting this power isn't as simple as you might think. Read this white paper to learn best practices for setting up a successful BI strategy within your organization. Published by: SAP America, Inc.

This white paper discusses the importance of brand management and provides tips for improving your branding strategy. Published by: OpenText

This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. Published by: OpenText

In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development. Published by: SAP America, Inc.

The need to access and evaluate key performance indicators (KPIs) to enable revenue growth, cost cutting and containment, product and service innovation, and risk management is driving organizations of all sizes to continue to adopt BI and analytics solutions at a rapid pace. Published by: SAP America, Inc.

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits. Published by: Micro Focus

CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. Published by: ComputerWeekly.com

Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more. Published by: Hewlett-Packard Company

This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business. Published by: DMG Consulting

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. Published by: SearchCRM

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. Published by: inContact

SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers. Published by: SAP America, Inc.

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century. Published by: SAP America, Inc.

The Carrier Cloud is a superior class of public cloud services, which serves customers better and enables MSPs to further leverage the cloud for their own business benefits. Published by: Alcatel-Lucent Enterprise

Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment. Published by: SAP America, Inc.

This video examines how SAP leveraged mobile technology to foster a more productive, enabled workforce and drive performance across departments. Published by: SAP America, Inc.

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Published by: Interactive Intelligence, Inc.

Read this paper to learn how to put analytical insight, up-to-date product, customer and market information, and real-time collaboration capabilities into the hands of your salespeople while they're in the field and on-the-go with mobile customer relationship management (CRM) software. Published by: SAP America, Inc.

This product overview looks at the features and benefits of Esri Maps for IBM Cognos. Published by: Esri

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. Published by: Interactive Intelligence, Inc.

This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services. Published by: ComputerWeekly.com

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. Published by: SAP America, Inc.

Listen to this podcast as industry expert R "Ray" Wang explains what you can do to overcome common sales order management complications, and hear his advice on what technologies can help integrate information from across organizational functions to provide the highest quality data to order management applications. Published by: SAP America, Inc.

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions. Published by: SAP America, Inc.

This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas. Published by: SAP America, Inc.

Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively. Published by: Hewlett-Packard Company

Software as a Service (SaaS) offers a low-cost, non-physical server platform alternative to on-premise application deployments. In this expert e-guide discover why small and midsize enterprises are attracted to the SaaS ERP and CRM deployment model and how SAP offers a range of products to cater to this need. Published by: SAP America, Inc.

Read this exert e-guide to learn how to avoid the pitfalls of SAP sales order management that all too often lead to data confusion. Published by: SAP America, Inc.

Read this expert e-guide to learn how advancements in order management technology can help you increase efficiency and effectiveness. Published by: SAP America, Inc.

This short video gives an overview of Alfresco and its place in the ECM industry. Published by: Alfresco Software

This webcast takes a look at tablets in the enterprise, their content management capabilities, and how your business can make the most out of this relatively new technology. Published by: Alfresco Software

Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits. Published by: Alcatel-Lucent Enterprise

Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth. Published by: GFI MAX

High-tech companies face challenges keeping pace with new cloud-based business models, this study from Accenture reveals. Published by: ComputerWeekly.com

This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool. Published by: Alfresco Software

Uncover the three phases of wireless site design and learn how your organization can deploy an efficient wireless network with the help of site surveying. Published by: Fluke Networks

Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand. Published by: ConnectWise

Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform. Published by: ComputerWeekly.com

IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business. Published by: Hewlett-Packard Company

This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works. Published by: Avaya

This virtual guide delves into the tools and practices you need to deal with today's social customer. Published by: SAP America, Inc.

Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency. Published by: LabTech

Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels. Published by: LabTech

Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments. Published by: SAP America, Inc.