This free-to-download whitepaper looks at how Enterprise customers are demanding project]sized data integration tools that can be scaled up to enterprise use. They donft want complex, expensive DI products that...

Once upon a time life and information systems were simple. Then one day somebody let Pandora out of her box. Someone said -can't we add new requirements to these systems?...

With geolocation technology, you can know a web user's real world whereabouts. This report examines the benefits from the fictional retailer's point of view. Things-4-You- a thriving online business, which...

This white paper, sponsored by Quova, Inc., a leading provider of IP geolocation data and services, illustrates how companies are using geolocation to greatly improve the user experience across languages...

Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful...

The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed...

Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain...

A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable...

Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain...

Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information....

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...

As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...

IT services and business provider, Logica wanted to replace an ageing fleet of legacy printers and copies from different vendors with a single-vendor solution which would reduce costs and increase...

Leading investment management advisor Barclays Wealth wanted to replace its disparate, multi-vendor print environment with a more efficient and environmentally sound solution. One of the business benefits, Annual savings from...

Allied Irish Bank (AIB) wanted a Managed Print Services (MPS) solution at its head office that would improve service quality, deliver cost savings and lower operational risk. One of the...

One of the major requirements of any SAN administration team is to provide users and applications with adequate performance levels. This task becomes increasingly difficult with demands for high performance...

Managing IT storage infrastructure is an endless balancing act of providing enterprise-class functionality and services while controlling costs. "Thin provisioning" is the practice of allocating storage to applications on a...

The last decade has seen a revolution in the way in which digital information is generated and organized. The IBM XIV® Storage System provides a revolutionary solution for these requirements,...

Managing a storage system has become a costly and complicated task. The direct labour cost associated with its management is increasing. In addition, organizations incur hidden indirect costs due to...

The IBM XIV® Storage System is a ground-breaking, high-end disk system, designed to support business requirements for a highly available information infrastructure. Built from a grid of standard Intel®/Linux® components, it is...

Today, Bank Leumi leverages the IBM XIV system's single-tier architectureto consolidate storage tiers, achieve excellent performance anddramatically reduce management overhead.

This brief describes how Gerber Scientific, working with an IBM storage implementation team, migrated its production SAP applications and Oracle database from an existing proprietary storage infrastructure to the IBM...

Cross over to greener communications with improved data accuracy. Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction...