In this videocast Jim Thomas, Director of IT Operations for Pella Corporation, explains how My Oracle Support has helped them push boundaries and take Pella from a prefix support to a predictive health-check environment. Published by: Oracle Corporation

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In this videocast Eduardo Carrasquilla, Director of Infrastructure for Grupo Carvajal, discusses how My Oracle Support is a positive tool that has significantly enhanced database support. Published by: Oracle Corporation

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Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure. Published by: Comarch Telecommunications

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Your voice is instrumental in helping to define the creation and development of the products and services you use daily. This online survey is for IT pros to share their opinions on key tech products and industry trends. Published by: ZoomPanel

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The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. Published by: CA

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This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management. Published by: DataFlux Corporation

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The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. Published by: IQMS

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The Advanced Customer Services End User Survey Diagnostic (EUSD) is a tool that helps you identify the source of adoption challenges by using direct feedback from your end users. Published by: Oracle Corporation

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As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services. Published by: Oracle Corporation

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This document is based on a Nuance/TechTarget Webcast entitled "Reduce Your Telecom and IT Costs with Speech-Driven Packaged Applications." It explains how speech-based solutions can help us to cut IT and telecommunication costs. Published by: Nuance

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This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business. Published by: Vision Solutions

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Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost. Published by: Oracle Corporation

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Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. Published by: Oracle Corporation

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Read how Oracle's Advanced Customer Services has helped EMC integrate their numerous acquisitions and ensure that the technology decisions are based on strategic goals. Published by: Oracle Corporation

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Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence. Published by: Oracle Corporation

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Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. Published by: Global Knowledge

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Read this paper to learn how Oracle Data Guard 11g redefines what users should expect from a disaster recovery solution. Published by: Oracle Corporation

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Why are customers switching to Oracle Database 11g? Listen as customers from Mobiltel, Warner Music, 3n, and Dell discuss the features and improvements that made them switch. Published by: Oracle Corporation

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This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. Published by: Infor

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The purpose of this paper is to examine "scheduling to the opportunity" in more depth and demonstrate how leading retailers make this concept work. Published by: Infor

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REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. Published by: Infor

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Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D. Published by: Guardium

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Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue. Published by: BlackBerry

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This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Published by: Nuance

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Join Nick Kritikos, Sr. Director Technology Channels Marketing at Oracle, as he discusses key technology business challenges facing Midsize companies in the environments they face today. Published by: Oracle Corporation

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Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. Published by: Nuance

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This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. Published by: CA

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In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. Published by: CA

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This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles. Published by: Oracle Corporation

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This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue. Published by: Oracle Corporation

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To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA. Published by: CA

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What is Lean Technology? In these economic times, people look at the belt-tightening exercises they've performed to reduce expenses across their enterprises and declare, "We're already lean! How can we get any leaner?" In truth, Lean Manufacturing goes far beyond cost reduction and is actually grounded upon the elimination of waste. Published by: Exact Software

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In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield. Published by: CIO Decisions

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This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

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CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business. Published by: CA

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This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. Published by: Pivotal CRM, a CDC Software solution

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In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Published by: Pivotal CRM, a CDC Software solution

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In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Published by: Pivotal CRM, a CDC Software solution

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This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. Published by: Pivotal CRM, a CDC Software solution

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This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. Published by: Pivotal CRM, a CDC Software solution

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The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Published by: Oracle Corporation

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This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. Published by: Oracle Corporation

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This guide was compiled to help answer some of your most frequently asked BlackBerry questions. Published by: BlackBerry

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Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. Published by: Bowen & Groves

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Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations. Published by: Infor

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Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes. Published by: Infor

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Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. Published by: BlackBerry

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The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation. Published by: Alcatel-Lucent

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Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers. Published by: Bowen & Groves

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This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. Published by: Advent Software, Inc

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Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. Published by: Advent Software, Inc

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CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Published by: IFS

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Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. Published by: IFS

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Personalize your support experience with My Oracle Support--our award-winning Web portal that offers you secure, anytime access to Oracle expertise. Published by: Oracle Corporation

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This paper focuses on the key retail elements involved in interactions between the customer and the retailer and also focuses on customer needs and the technical foundations that are required to achieve a seamless customer experience. Published by: Wipro Technologies

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Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Published by: IFS

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This paper analyze how the current economy is affecting the retail business, how different income groups’ consumer spending patterns are varying in key merchandise groups, and what some retailers are doing about these circumstances. Published by: Wipro Technologies

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Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. Published by: Oracle Corporation

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This paper explores core principles companies can use to help them select a CRM system. Published by: Pivotal CRM, a CDC Software solution

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This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs. Published by: SAP America Inc

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Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions. Published by: SAP America Inc

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To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation. Published by: SAP America Inc

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Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Published by: SAP America Inc

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This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. Published by: SAP America Inc

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This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target. Published by: Oracle Corporation

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This paper discusses seven tips for leveraging customer relationship management (CRM) processes to turbocharge sales operation during lean economic times. Published by: Oracle Corporation

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This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch-point methodology. Published by: Oracle Corporation

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This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness. Published by: SAP America Inc

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The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Published by: SAP America Inc

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Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. Published by: SAP America Inc

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GoldenGate's Zero-Downtime Operations solution gives customers an exceptional solution for enabling uninterrupted business operations during necessary system upgrade, migration, and maintenance activities. Read this case study to learn how GoldenGate helps organizations like Oracle deliver real-time access to information across the enterprise. Published by: GoldenGate Software, Inc.

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Read this case study to discover how by selecting GoldenGate, HSN opted for a phased migration approach using a live parallel configuration that enabled full synchronization of the old and new systems, zero-downtime, and minimized business risk. Published by: GoldenGate Software, Inc.

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The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. Published by: Lumension

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Read this paper to learn how security threats affect online banking customers, their current security levels and their interest in adopting more security measures. It discusses findings of a study conducted by Harris Interactive that examines how customers perceive the value of PhoneFactor, a unique phone-based authentication solution. Published by: PhoneFactor, Inc.

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This paper discusses the technical architecture of PhoneFactor, along with related security and deployment considerations. It also includes an overview of other currently available two-factor authentication solutions. Published by: PhoneFactor, Inc.

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The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. Published by: Quantum Corporation

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Use IBM Cognos' performance management software to make gains on your competitors with access to critical data about how well your business, your market, your competitors, and your suppliers are responding to today's challenging times. Published by: Cognos, an IBM Company

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Check out this comprehensive presentation to learn how deploying user provisioning technology can add up to big cost savings and ROI. Published by: Oracle Corporation

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This white paper provides good overview of issues and concerns in energy sector along with overview of various energy sources like fossil fuels and green energy sources. Published by: Wipro Technologies

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This report provides critical tips for building a long-term customer retention strategies and maintaining growth in a tough economic environment. Published by: Actuate

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This paper identifies how organizations need to deploy new solutions to protect their information assets from theft and misuse, it also explores the landscape of legal liabilities and identifies the technical hurdle facing both management and IT. Published by: Linoma Software

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The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. Published by: Global Knowledge

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This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. Published by: Talend

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This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools. Published by: Talend

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This white paper explains the different alternatives to open source data integration, and presents the visible and hidden costs of these alternatives, on several types of projects. Published by: Talend

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Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations. Published by: Zenprise

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Access control is needed. Read this paper to identify a line of identity and access solutions that address these problems inside the perimeter and ultimately, your enterprises bottom line and reputation. Published by: Symark International, Inc.

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In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy. Published by: BlackBerry

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In this study, Financial Insights describes emerging priorities in the management of information security for financial institutions, with an emphasis on the management of customer information security. We describe the main strategies financial institutions are adopting in response to security attacks and regulatory requirements. Published by: IBM

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Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance. Published by: Accenture

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Read this whitepaper to discover a solution that enables IT organizations to create a secure access control infrastructure through granular authorization and "delegation" of the UNIX/Linux root or super user password to users based on their role and duties in the organization. Published by: Symark International, Inc.

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Check out this whitepaper to learn the security issues of UNIX and Linux systems and how to meet audit requirements. Published by: Symark International, Inc.

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Siebel sites are realizing the benefits of a full-lifecycle enterprise data management strategy that includes database archiving to derive more business value. When you align enterprise data management with your business objectives, you unleash real benefits across your enterprise. Published by: IBM

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Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. Published by: SPSS Inc. Worldwide Headquarters

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Are you currently involved in survey research? Or are you developing a survey for the first time? Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys. Published by: SPSS Inc. Worldwide Headquarters

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This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Published by: SPSS Inc. Worldwide Headquarters

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This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. Published by: SPSS Inc. Worldwide Headquarters

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To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. Published by: SPSS Inc. Worldwide Headquarters

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The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners. Published by: SPSS Inc. Worldwide Headquarters

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This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. Published by: SPSS Inc. Worldwide Headquarters

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